You can find a detailed guide about payments method on this page. Please, read it carefully.

The payment methods accepted on the website are as follows:

  1. Credit Card with Stripe system
  2. PayPal
  3. Bank transfer
  4. Mark


Credit card with Stripe system

During the purchase phase you can choose to pay by Credit Card – Stripe. The Stripe payment system is one of the most used in the world and provides the highest security standards.

The credit cards accepted by Stripe are those of the main international circuits, such as Visa, MasterCard, Aurora, Visa Electron (Postepay).

At the end of the purchase procedure, by clicking on “Confirm order”, the Stripe page will open in which you can enter your credit card details.

At the end, if everything went well, you will be informed that the purchase procedure has been completed successfully. You will receive an email with the transaction details within a few minutes and an email from QPetLab with the order summary.

At the conclusion of the online transaction, Stripe will immediately charge the amount related to the purchase made

By choosing how to pay by credit card, you can make payment online quickly and easily.

In case of cancellation of the order the amount related to the canceled goods will be credited back to the Customer’s account. The repayment times on the chosen payment method depend exclusively on the interested banking system.


Bank transfer

During the purchase phase you can choose to pay by bank transfer. By clicking on “Confirm order” at the end of the purchase process, you will see a message announcing that the order has been submitted. After a few seconds, you will receive an email from QPetLab with the order summary and the bank account details needed to make the transfer, which for convenience we also report here:

Beneficiary: QI BO SRLS
Bank Name: Banca Popolare di Spoleto
IBAN: IT11W0570403202000000147500

We remind you that your order will be processed as soon as we receive payment.

Payment by bank transfer must be made within 10 working days from the date of acceptance of the order. Once this deadline has expired, the order will be automatically canceled.


Cash On Delivery

Cash on delivery means payment in cash to the courier upon delivery of the products. This method of payment is applicable to amounts not exceeding € 150.00.

We remind you that the couriers accept exact sums, corresponding to the amount of the order, and the rest is not expected. The surcharge for cash on delivery is as follows:

  • from 0 to 150 € gross -> + 4 €
  • for expenses exceeding 150 € gross -> it is no longer possible to use the delivery service
  • Free Mark only for the City of Rome


If you did not find the information you were looking for, contact our support service.